Apple investigating malfunctioning iPhone reports

Apple is investigating reports that some of its popular iPhones may have malfunctioned following a query from a European Commission directorate that oversees consumer safety issues.

Apple told the Commission on Tuesday that "these are isolated incidents and that there is not a general problem," according to a statement issued by Directorate-General for Health and Consumers.

"For the cases which have been reported in the media, Apple [is] trying to get more information on the details of the incidents and will do tests as necessary to investigate the possible cause," the statement said.

An 18-year-old French teenager complained his eye was injured last week when his girlfriend's iPhone began making a hissing noise and the device's glass touchscreen shattered, according to a report in AFP. It wasn't clear which model of iPhone was affected.

In the U.K., a 47-year-old man from Liverpool told The Times earlier this month that his daughter's iPod Touch made a hissing noise and exploded after he dropped it.

In an incident in the Netherlands, an iPhone 3G was reportedly sitting in a car when the owner returned to find it was destroyed, burning a huge hole in the vehicle's seat.

Apple's U.K. office said: "We are aware of these media reports, and we are waiting to receive the iPhones from the customers. Until we have the full details, we don't have anything further to add."

The Commission also asked Apple about reports of malfunctioning iPods. A Seattle TV station, KIRO-TV, reported last month that after many months of trying it obtained more than 800 pages of documents from the U.S. Consumer Product Safety Commission that detailed 15 incidents of faulty iPods, causing fires or burning their owners.

Faulty lithium ion batteries are often the cause of overheating problems with consumer electronics. In June, the South Korean government asked Apple to recall its first-generation iPod Nano following four incidents since December 2008 where batteries overheated or exploded.

U.S. Paper Chase May Slow H-1B, Green Card Use

Federal regulators, particularly the U.S. Citizenship and Immigration Services bureau, may be slowing the process of obtaining H-1B visas and green cards by adding to the mounds of paperwork required by applicants, according to immigration attorneys.

Several attorneys said in interviews that various regulatory agencies have increased the scope of their so-called requests for evidence from those who apply for new H-1B visas or permanent residency cards, or try to renew existing ones.

In recent months, the USCIS has compelled some applicants to provide corporate payroll records, zoning maps and even building fire-safety plans, they added.

The new requests are "on the border of harassment," said Crystal Williams, co-director of the American Immigration Lawyers Association in Washington. The USCIS is "attempting to build a barrier, to make it as difficult as it possibly can be to get a visa," she added.

The lawyers group is now gathering evidence to make a case that the USCIS and other government regulatory agencies are overstepping their authority.

Sam Shihab, an immigration attorney at law firm Shihab & Associates Co. in Washington, said requests by regulators like the USCIS for additional documents are "out of control." H-1B employers are now "guilty until proven innocent," he added.

Shihab claimed that IT firms that mainly hire Indian nationals, in particular, are being targeted by the government.

He said he recently photographed a four-inch-high stack of supporting documents required by regulators. Shihab posted details about some of the documents regulators require on his firm's blog.

Suhi Koizumi, a special counsel at Buchalter Nemer LLP in San Francisco, said she has encountered increased, burdensome government demands for what she called irrelevant documents from companies looking to hire workers who hold permanent residency cards, or green cards.

U.S. regulators "are going to request r?sum?s that the companies have received, to make sure that they have considered all minimally qualified workers," Koizumi said. "Jobs are hard to find, and the government wants to encourage companies to hire U.S. workers."

A Legal Imperative

The USCIS has acknowledged that it has increased its scrutiny of applications for H-1B visas and green cards. But the agency contends that the actions are required as part of the federal Troubled Asset Relief Program (TARP), which set new H-1B restrictions on firms that received bailout funds.

The agency noted that in March, it moved to cut back on the number of documents sought from companies.

In an e-mail to Computerworld, a USCIS spokesman said that the agency is "requesting end-user documentation in those situations where the beneficiary is not working on-site for the petitioner. This will help us ensure that a job offer does indeed exist, and that the worksite is covered by the 'labor condition application' in the file and that a position is a specialty occupation."

There are a number of reasons why the U.S. would step up enforcement of the H-1B and green card programs.

A study released last fall by the USCIS found various problems, including fraud, in nearly one in five H-1B applications. And in February, 11 people in six states were arrested on H-1B fraud charges alleging that companies were displacing qualified American workers.

It's hard to tell whether the increased paperwork is discouraging foreign workers from applying for H-1Bs, though the pace of new applicants has fallen as U.S. unemployment numbers have grown.

Approximately 65,000 H-1B visa applications have been received so far for the 2010 fiscal year, which begins Oct. 1. A total of 85,000 H-1B visas are available for the year.

The Obama administration has yet to formally spell out its plan for H-1B visas and employment-based green cards, though observers expect it to support expanding their use.

Obama's choice to head the USCIS, Alejandro Mayorkas, is still awaiting Senate confirmation.

This version of this story originally appeared in Computerworld 's print edition.

Forrester expands 'software bill of rights'

Rampant vendor consolidation, the rise of SaaS (software as a service) and other factors have prompted Forrester Research to add 11 entries to its "Enterprise Software Licensee's Bill of Rights," a list of privileges the analyst firm believes customers should be entitled to throughout the software selection, implementation and production lifecycle.

One of the new rights focuses on SaaS, which has become an increasingly popular deployment option among enterprises.

For one, SaaS vendors should be providing customers with adequate escrow protections, wherein a third party retains a copy of the application's source code, user data and related information, according to Forrester.

"This whole issue of SaaS escrows is going to get more and more important, especially as SaaS companies get taken over or go bankrupt," said the report's author, Forrester analyst Ray Wang, in an interview. The warning is underscored by developments like SaaS BI (business intelligence) vendor LucidEra's recent announcement it would be closing its doors.

Vendors should also get more specific about which product features will work out of the box, according to the report. Features "should be classified as 'no modifications required,' 'minor configuration' and 'major configuration,'" Wang wrote. "Custom capabilities not included in a standard deployment should be called out."

Other added rights cover contract negotiations and the day-to-day relationship between vendors and customers.

For example, vendors should add up and report how much money they are receiving overall from customers for licenses, maintenance and other expenses. This "total account value" should "play a role in determining discount levels and preferential treatment," Wang wrote.

In addition, the report stresses that customers should be allowed the option of procuring maintenance services from third-party companies, and insists that vendors provide customers with a single, executive-level point of contact who is responsible for ensuring the implementation is successful.

Overall, Forrester's recommendations would clearly tip the scales in favor of users. But the economic recession has already prompted a series of conciliatory gestures from vendors, ranging from price cuts to flexible maintenance and upgrade options.

Indeed, now is the time for customers to make the case for and lock in such measures, given the fact that vendors are struggling to make new license sales but also continuing to enjoy highly profitable maintenance revenue streams, Wang said.

Dallas Cowboys fans score with video technology at stadium

The new $1.1 billion Dallas Cowboys stadium will have 3,000 high-definition TV displays to bring customized game footage to fans anywhere in the facility.

The content will be provided from eight high-definition cameras roving throughout the massive complex, even into the locker rooms to give fans pictures of injured players, Cowboys officials said.

That innovation is one of many technologies provided by Cisco Systems Inc., working with AT&T Inc., to make the stadium the most technologically sophisticated of any in the world, Cisco CEO John Chambers said today in a video Webcast.

"You keep the fan experience going up and up," Chambers said about the value of the technology.

Jerry Jones, owner and general manager of the Cowboys Football Club, noted that the Cowboys were the first to allow cameras in the football draft room 15 years ago, in an attempt to promote the game and the fan experience. "We'll have the eight HD cameras all over the place, even the X-ray room," he said on the Webcast.

Jones said the new technologies reminded him of his early career when he supplied popcorn to airports and promoted the smell of popcorn by trying to pump the scent through the air ducts. "It has to be subtle," he said, of new promotional techniques, including the Cisco technology.

The Cisco Connected Sports technologies will allow fans in luxury boxes to customize their experience at each game by providing Internet Protocol phones with touch screens that allow them to browse video content.

Chambers said the services, such as the video feeds and IP phones in luxury boxes, are innovative technologies that Cisco is well-suited to provide. Asked whether the HD video could be supplied to each spectator over a handheld device through a wireless network, Chambers said that won't happen yet. Eventually, he said, "you can get any device to any activity ... [but] you have to deliver what's available."

A Cowboys spokesman said the video experience will be immersive for fans inside the stadium, giving them various views not seen by home television viewers. "Make no mistake about it, we are in competition with the couch," the spokesman said.

Pete Walsh, head of technology for the Cowboys, said the video technology will provide revenue opportunities that haven't even been fully contemplated so far. "It brings the wow factor," he said.

Intel shows first working Moorestown prototypes

Anand Chandrasekher, the senior vice president of Intel's ultra mobility group, showed off a handful of sleek prototype mobile devices containing its upcoming Moorestown platform at the Computex exhibition in Taipei on Thursday.

Moorestown is a chip platform designed for handheld computers that Intel calls mobile Internet devices (MIDs). The heart of Moorestown is a more power-efficient version of the Atom processor, named Lincroft, which is paired with a chipset called Langwell. Intel claims Moorestown uses one-fiftieth the idle power of its predecessor, the Menlow platform. The new platform is available with a range of wireless options, including Wi-Fi, WiMax and 3G cellular connectivity.

"We're not yet in [volume] production. We're getting close," Chandrasekher said, declining to be pinned down on a precise date. The chips are currently available in samples, he said.

During his speech, Chandrasekher was joined on stage by executives from hardware makers Inventec Appliances, Quanta Computer and Elektrobit, who all have working handheld devices based on the chips. The devices were all running the Moblin 2.0 version of Linux and are expected to hit the market early next year, company executives said.

Engineers managed to get the three devices working and ready for Computex in less than two months, a source familiar with the situation said, adding that Intel originally hoped to show five working prototypes at the show.

While Moorestown is nearing volume production, the current MID platform - called Menlow - continues to be used in new designs, a trend that is likely to continue into next year and overlap with the availability of Moorestown, Chandrasekher said.